XTREME EDITION

Step 1 –

• Raise a return/ replacement request within 7 days from the date of delivery,

if you’ve received wrong product(s).

•  Please raise a request here with order and contact details -

cricketbrookwood@gmail.com

•  You can also raise a request with us using the Chat option.

 

 In case of damaged/ missing product(s), raise a return/ replacement request
within 2 days from the date of delivery.

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 Step 2 – Give us 2 working days to review your return request.

 Step 3 – After reviewing your return request, we will send our courier partner to
pick up the products delivered to you.

 Step 4 – In case our reverse pick up service is not available at your location, you will
need to self-ship the product via any reliable courier partner. We will reimburse the
courier charges in your PayTM Wallet.

 Step 5 – After your product(s) is received, we will verify it against the claim and
initiate the replacement or refund accordingly. Please note that replacement will
depend upon the stock availability.

 

• Under what conditions can I return/ replace my product?

 Wrong product delivered
 Damaged product delivered – Physical damage/ tampered product or packaging
 Incomplete order – missing products

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• Under what conditions return/ replacement requests will not be accepted?



Opened/ used/ altered products.
 Original packaging (mono cartons, labels, etc.) missing.
 The return/ replacement request is generated after 7 days from the date of
delivery.
 The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our
courier partners will come to pick up the item within 5-7 business days after your
return request has been received. This item is then brought back to our warehouse
where it is checked by our quality control team. Once the product passes the
quality control, a refund is initiated.

 

• Can I cancel my order?

You can cancel order from CANCEL button from order details page under My
account section. You just need to give reason for cancellation, and leave rest on us.
OR

Please call us on  (Mon - Fri - 9 am to 6 pm), and we will help you
in cancelling the order.
BROOKWOOD CRICKET reserves the right to cancel any order without pre-confirming the
customer at any time and may verify any order before shipping the same to the
customer that may include having a verbal or written confirmation from the
customer.
Note - Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit
card or where the payment was made from within 7 business working days. For
Cash on Delivery orders customers will be required to provide bank details where
they would like to receive the refund.

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• How long does it take to receive a refund for a cancelled order or returned product?

 

We will process your refund within 7 business days incase of cancellation of an
order.In case of returns, we will refund the money after the product has been
received by our warehouse and post completion of quality check. Please note, this
entire process takes 2 weeks after the return has been picked up.

For order containing multiple Products, delivery may be made in multiple shipments.

Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page.

The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by an e-mail the reason for such delay. You will have the right either to cancel the ordered Product or wait for the Product to be delivered.

Please note that your order will be cancelled due to: (i) unavailability of the Product ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected time of delivery by our delivery partners. You agree that the Company shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery.